…Yes, social media is the way to communicate these days. And I use every option I can to put my books online and have people look us over on social media. I do a little advertising but most of our business is word of mouth. People like our books and tell their friends, family and neighbors about us and we grow from that.

…To price my cards, I looked at industry standards for pricing. Greeting cards are a really great bread and butter part of my business because they have a high margin. The towels are really fun to create and I love offering something that customers can use every day to brighten up their kitchen.

…I sell decal stickers for BTS merchandise. The stickers are holographic opal with a BTS members name. They are great for anyone who wants to decorate there merchandise or surface with their favorite members name on it. I have different names and graphics you can choose from.

…I started to learn by watching tutorials online. Then I was lucky to join regular workshops organized or supported by pc manufacturers. PC community gives you many chances to learn – you can do it in person, online, you can buy some tutorials – so it is up to you what suits you best.

…I was worried at the beginning because there were so many stores that started copying my goods. At first, I was very nervous about it. Appeared many pom poms in Ali express. I thought the Chinese pumps would win, but there were still a lot of customers for whom quality was much more important and they remained loyal to us.

…I communicate in many ways with my customers. I want them to be so thrilled that they choose to leave a review (to me, this means they’re so happy they want to share their happiness with others). I wrote thank you notes, I respond to inquires right away, and I do all I can to help coordinate shipping that meets their time expectations.

…There are lots more people selling cute animal stickers on Etsy now. It might impact my business a bit, but at the end of the day, it comes down to personal preference and whether people find the art appealing or not. I think having the option to customize orders really makes me stand out from other sellers.

… my main goal was to replace my income so I could leave my 9-5 job! I started off working nights and weekends after I got home from my job. I would just make a bunch of new items at night then wake up in the morning to take pictures (because natural light) and then I would add the listings during coffee/lunch breaks at work. It was really hard and I rarely slept but within 4 months I had replaced my income! My husband’s support was all I needed to impact my decision on going full time and he always believed in me!

…My items are sent through letter mail and that’s how I keep my postage prices down. International shipping is kind of expensive, but that’s why I charge a shipping fee. However, for in Canada orders and orders above $35, I do offer free shipping.

… The only fear I had was that nothing would sell, and in the beginning, it didn’t for a while, but it’s like that saying nothing ventured nothing gained, I had to take the plunge and just dive in because it was the only way to know for sure. I admit I didn’t know how to price things, I tend to underprice things but that was mainly due to a lack of confidence. Once I started making sales I began to see where I had underpriced things.