… I try to solve every dispute or problem that a customer has. If there is bad rating/feedback it is mostly because the post did not deliver the product, so I always offer two solutions to the customer. I answer every question presale and post-sale by myself, so that the customers have a great experience and satisfaction with my service and products, This is very important for me.
… My responsibilities as the owner of Invigor U, including managing my online store, ad and marketing design, advertising, and growing my customer base, managing inventory or product and materials, and product fulfillment.
… I was driven by the goal to help all the women (soap makers are mainly women) around the world because in them I saw my happy daughter whom I love so much. I didn’t think about the money, however, it turned into a good business. Even though this product is being sold a few times more expensive, we have decided to keep this price to be affordable to our dear clients.
… I’m inspired by many things. It could be my artsy mood at that moment or music I’m listening to. It’s therapeutic for me to sit at my desk and let my mind flow with new ideas. I brainstorm and come up with different color combinations and promotion ideas. I keep a journaling app on my phone and when I get an idea, I jot it down so it won’t be forgotten.
… Everything is done with lots of love and passion. And clients feel it. The lesson I learned the hard way is that International shipping should be tracked!