Tell us something about yourself, how did you get started, do you consider yourself a crafter, maker, artist…
I consider myself an artist always figuring new ideas and style for my shop and trying to get me myself and my designs out there to the world.
How did you discover Etsy? Did you have any previous experience in selling handmade products? Why did you start selling online?
I have had no experience in selling online before this but I did you to sell to companies and there sold the items online so I thought the best possible place for someone like me to quality and unique style products ETSY!!
What products do you sell, what type of materials are used in your creations, how do you design your products, what makes your products stand out?
Colors that one main priority having many colors in all fabrics the more you have the more buyers are interested in. With my designs I look at items on Pinterest on bedroom home furniture I first sketch my items then I make the items and the materials I have at least 7 different fabrics I use on my designs.
How was your experience in learning to craft, are you self-taught or did you have a mentor, how long did it take for you to be satisfied with your creations?
Family most of them are in the bedding industry I did work as admin before then I always wanted to know more about the products if customers asked I used to have no answers know I know every little detail about the items I did get caught by my brother who is very good crafter still helps me out now.
What was your original goal when you opened up an Etsy shop? What impacted your decision to start selling online? Do you consider online selling as a side-job, full-time job, or extra income to pay for your hobby?
I’ll say hobby just needed to get more attention to my items more admires and buyers am happy.
Did you have any fears or reservations before opening up your Etsy shop? Were you worried about profitability or product competitiveness? What are some concerns and questions you had before you got started? How did you overcome them?
Delivering my item if there sold getting in time to customers internationally in Europe getting to the customer on time and not damaged during transit those were my real concerns even now.
How long did it take for you to get your first sale? Did you ever think you would make a lot of sales in the first year? What was the goal you were hoping for? How many sales an average you get per week?
I did get my first sale in the first week I was so happy I knew it won’t take long just when items like the headboard and ottoman stool I did sell a bed to GERMANY couldn’t believe it customer got the item this week he very happy with the product at the moment sales-wise I get 3 or more sales a week I know more sales will come just being patient with it.
Do you have a job outside Etsy? If not, are you able to commit full-time to online selling? How does your typical day look like? How do you manage time?
My day starts at 6 am come work check out my Etsy shop then it’s either designing new items or taking photos of products but I always have free time every day checking how I can have one of the best shops on Etsy but for now everything is going good.
How does your manufacturing process look like for e.g. your best selling product? Do you create products ahead of the orders? Do you customize your products, if so how? What are the tools that you are using in the manufacturing process?
All my items are made to order if there is a custom order I’ll see the required thing I will need to complete the order then go from there making items as a headboard are upholstery but items like sleigh and divan bed need to install the frame of the bed that usually takes 30 min per bed then get into the upholstery part of it with great patience and care.
What is the biggest impact on the profitability of your shop? How expensive are the materials you use? How do you price your products?
we have seven materials we use like Linen, Plush Velvet, and Naples these are the most expensive material I do the prices on the products go as how much one meter of the roll cost than ordering the wood and timber for the product cost than the time it takes to make one item and from there I work out there cost.
What inspires you when you’re creating? How do you get ideas for new products? What are some methods or tools you use to get creative?
Pinterest great place to show bedroom ideas I do always try something new sometimes it works sometimes it does not but I keep trying to get the best products out there I sketch my item all the time before I finalize the product my artistic instinct.
Do you ship your product internationally? How do you handle postage pricing? What is the average time it takes from the order to the delivery? Do you use free shipping? If so, why? How do you package your products?
I do ship internationally so far to Germany and Italy I check the postage for bed is different to the headboard with beds the weight and height and length is a lot check out how much it cost then I charge the postage fee I do ship to most of the UK for free with the packaging we use plastic bags with recycled paper to protect against damage.
Are you worried about competitors? Does it impact your business in any way? If there are a lot of similar products, how do you make your own stand out?
In the bedding industry, we will have competitors in everything even in life people are trying to get better than the rest that is my least concern if worry about how cheap someone is selling something similar like my item or how quick delivery there can do it does not affect me if there can do it for cheaper and dispatch it quicker I know where I stand with my product and how with the care I take of my items and customers as for what makes mine stand out I aim to sell my item to everyone I don’t have a specific category of people like I have supplied to salons and restaurant and event design wedding stages the more colorful everything is that what really stands out.
How do you deal with disputes or bad ratings/feedback? How do you manage presale and post-sale communication and customer satisfaction?
So far haven’t got any bad feedback finger crossed I understand customers if the products look different to what it is in person or if it arrives late or damaged that is when my business mind kicks in I work round the clock to get the customer less angry a happy customer is what we all want as there do tend to buy again or even recommend to other family or friends so always keep customer happy even am not happy if I order something that is damaged incorrect or late so I know what it’s like so I to keep on top of things like this.
Has selling on Etsy changed your life in any way? If so, how? Did you ever think you would get this far with your shop? Have you ever been stressed about dealing with customers and manufacturing products? How did you deal with that?
No stress as this is a hobby I work carefree if there something I need to make and it’s hard to do it then I know I must keep improving to get better dealing with customer as long as there are happy no problem if there not a big problem but do get resolved in the best manner.
How important is social media for your shop? What are some common tactics you use to promote your products? Do you spend money on ads outside of Etsy? How do you generate excitement/hype around your products?
Social media is important that is where everything is to gossip, news, and funny and strange videos promoting your business through Facebook and Instagram is the next way forward for all business big or small still working on it myself how I generate hype or excitement around my products I look at what everyone is liking in the world what people think is cool unique and brilliant if I know what people already hype about then I know what I need to do.
What are some things you don’t like about Etsy? If you could talk to the CEO of Etsy what recommendations would you tell him to improve sellers and customer satisfaction?
What I would ask is what is the next big thing on Etsy you can always try something new with buyer and seller like events competitions best products things like that I’ll say.
What are some things you did to set your shop for success on Etsy? What is one lesson you learned the hard way?
I haven’t been on Etsy more than 3 months so far haven’t had any problems.
What piece of advice would you give to new or established sellers or those considering selling on Etsy? How can they avoid beginner mistakes?
Nothing wrong with going at your own pace and trying your own things don’t worry about other established sellers there were beginner as well keep trying even if you fail try harder the next time.