Tell us something about yourself, how did you get started, do you consider yourself a crafter, maker, artist…
I consider myself as a jewelry maker. Actually, in some aspects, I consider myself as an artist. I started to make jewelry because my husband is a jewelry maker, and he inspired me a lot.
How did you discover Etsy? Did you have any previous experience in selling handmade products? Why did you start selling online?
I discovered Etsy online since it is a great website for selling handmade products. I decided to sell on Etsy because I want more people to wear my handmade rings. In my perspective, my handmade rings represent my effort, and making rings brings me happiness.
What products do you sell, what type of materials are used in your creations, how do you design your products, what makes your products stand out?
I sell rings and custom jewelry of 14k gold filled, 14k gold, and sterling silver. I design my products by assimilating cultural elements into modern jewelry.
How was your experience in learning to craft, are you self-taught or did you have a mentor, how long did it take for you to be satisfied with your creations?
I learned this skill from my husband. He was a silversmith, and he is also a jewelry maker now.
What was your original goal when you opened up an Etsy shop? What impacted your decision to start selling online? Do you consider online selling as a side-job, full-time job, or extra income to pay for your hobby?
My original goal is to make some additional income. Moreover, nowadays the shopping trend is to shop online. I think online selling will dominate the overall market in the future.
Did you have any fears or reservations before opening up your Etsy shop? Were you worried about profitability or product competitiveness? What are some concerns and questions you had before you got started? How did you overcome them?
I worried about my products won’t sell very well, but every business is hard in the beginning. So, I think my Etsy shop will be fine.
How long did it take for you to get your first sale? Did you ever think you would make a lot of sales in the first year? What was the goal you were hoping for? How many sales an average you get per week?
It took two days after I registered for Etsy ads. I hope my shop will make a great constant profit every month.
Do you have a job outside Etsy? If not, are you able to commit full-time to online selling? How does your typical day look like? How do you manage time?
No, I do not have a job outside Etsy. I do regard Etsy selling as my full-time job now.
How does your manufacturing process look like for e.g. your best selling product? Do you create products ahead of the orders? Do you customize your products, if so how? What are the tools that you are using in the manufacturing process?
I do not have the best selling product now, but I will have it in the future.
What is the biggest impact on the profitability of your shop? How expensive are the materials you use? How do you price your products?
My materials are expensive, and it costs almost half of my product price.
What inspires you when you’re creating? How do you get ideas for new products? What are some methods or tools you use to get creative?
All pictures and elements from daily life.
Do you ship your product internationally? How do you handle postage pricing? What is the average time it takes from the order to the delivery? Do you use free shipping? If so, why? How do you package your products?
I do ship it internationally, and Etsy will give me a price for shipping when I print out a shipping label.
Are you worried about competitors? Does it impact your business in any way? If there are a lot of similar products, how do you make your own stand out?
No, everyone is free to do business on Etsy, and it is rational to have competitors.
How do you deal with disputes or bad ratings/feedback? How do you manage presale and post-sale communication and customer satisfaction?
I do not have any bad feedback yet.
Has selling on Etsy changed your life in any way? If so, how? Did you ever think you would get this far with your shop? Have you ever been stressed about dealing with customers and manufacturing products? How did you deal with that?
How important is social media for your shop? What are some common tactics you use to promote your products? Do you spend money on ads outside of Etsy? How do you generate excitement/hype around your products?
Social media brings visitors, so it is important.
What are some things you don’t like about Etsy? If you could talk to the CEO of Etsy what recommendations would you tell him to improve sellers and customer satisfaction?
The transaction fee is too high.
What are some things you did to set your shop for success on Etsy? What is one lesson you learned the hard way?
My products have great quality.
What piece of advice would you give to new or established sellers or those considering selling on Etsy? How can they avoid beginner mistakes?
Everything is hard, to begin with. So, don’t worry about no sales.