Tell us something about yourself, how did you get started, do you consider yourself a crafter, maker, artist…
It all started when I was a kid I used to help my father in our workshop. I’m a crafter that loves everything that is natural
How did you discover Etsy? Did you have any previous experience in selling handmade products? Why did you start selling online?
I made research on internet marketplaces and quickly I felt that Etsy was the best for me.
What products do you sell, what type of materials are used in your creations, how do you design your products, what makes your products stand out?
All of my products are 100% cotton or wool mostly blankets …plaids.I work with several crafters using exclusively natural local Materials.
How was your experience in learning to craft, are you self-taught or did you have a mentor, how long did it take for you to be satisfied with your creations?
My father was my monitor and it didn’t take me long before I become very satisfied with my creations since I spent all my childhood learning in our family workshop.
What was your original goal when you opened up an Etsy shop? What impacted your decision to start selling online? Do you consider online selling as a side-job, full-time job, or extra income to pay for your hobby?
I wanted to take a new step in my job .it is a side job cause I have several shops.
Did you have any fears or reservations before opening up your Etsy shop? Were you worried about profitability or product competitiveness? What are some concerns and questions you had before you got started? How did you overcome them?
Yes of course I had fears it’s a new field for me and a big responsibility but at the same time, I know the quality of my work so I become more confident than afraid.
How long did it take for you to get your first sale? Did you ever think you would make a lot of sales in the first year? What was the goal you were hoping for? How many sales an average you get per week?
You know I opened my shop on Etsy just a couple of months ago so I’m New on this but I love the experience.
Do you have a job outside Etsy? If not, are you able to commit full-time to online selling? How does your typical day look like? How do you manage time?
My day begins quite early in the morning at the workshop.me and my crafters we review the designs we choose the colors and the materials.
How does your manufacturing process look like for e.g. your best selling product? Do you create products ahead of the orders? Do you customize your products, if so how? What are the tools that you are using in the manufacturing process?
My best selling products are pompous blankets. I’m not really interested in customizing my products.
What is the biggest impact on the profitability of your shop? How expensive are the materials you use? How do you price your products?
We spend a lot of time choosing the best materials for our products what matters for me is quality and that the customers would be satisfied with their items.
What inspires you when you’re creating? How do you get ideas for new products? What are some methods or tools you use to get creative?
Mosty ideas that come out in my mind just like that.
Do you ship your product internationally? How do you handle postage pricing? What is the average time it takes from the order to the delivery? Do you use free shipping? If so, why? How do you package your products?
Yes, we ship our products internationally with the help of a shipping company. Normally it takes a week to 12 days to the delivery.
Are you worried about competitors? Does it impact your business in any way? If there are a lot of similar products, how do you make your own stand out?
Unfortunately, competition is very hard, I try to make beautiful products that’s all that matters.
How do you deal with disputes or bad ratings/feedback? How do you manage presale and post-sale communication and customer satisfaction?
I try to please my customers if there is any misunderstanding I apologize and return back the money.
Has selling on Etsy changed your life in any way? If so, how? Did you ever think you would get this far with your shop? Have you ever been stressed about dealing with customers and manufacturing products? How did you deal with that?
Working on Etsy is very exciting and dealing with customers is an easy thing to do since I’ve been doing it for a long time in my shops.
How important is social media for your shop? What are some common tactics you use to promote your products? Do you spend money on ads outside of Etsy? How do you generate excitement/hype around your products?
Inventing in marketing was a good thing.
What are some things you don’t like about Etsy? If you could talk to the CEO of Etsy what recommendations would you tell him to improve sellers and customer satisfaction?
The help center takes a lifetime to answer.
What are some things you did to set your shop for success on Etsy? What is one lesson you learned the hard way?
A lot of patience.
What piece of advice would you give to new or established sellers or those considering selling on Etsy? How can they avoid beginner mistakes?
Marking mistakes are part of the learning process.